A queueing system with n-phases of service and (n-1)-types of retrial customers.
Christos LangarisIoannis DimitriouPublished in: Eur. J. Oper. Res. (2010)
Keyphrases
- queueing model
- single server
- steady state
- arrival rate
- service times
- service systems
- queueing systems
- queue length
- stationary distribution
- heavy traffic
- priority scheduling
- call center
- retrial queue
- arrival process
- state dependent
- service providers
- waiting times
- queueing networks
- customer service
- service rates
- markov chain
- single server queue
- special case
- customer satisfaction
- service quality
- queueing theory
- poisson arrivals
- electronic commerce
- random walk
- customer classes
- data mining
- asymptotically optimal
- customer support
- end users
- interarrival and service times