Operational slack, service disruptions, and service quality: Empirical evidence from the US airline industry.
Mahour Mellat ParastDavood GolmohammadiPublished in: Comput. Ind. Eng. (2021)
Keyphrases
- service quality
- empirical evidence
- call center
- incident management
- service providers
- customer satisfaction
- competitive environment
- electronic commerce
- quality of service
- competitive advantage
- case study
- user satisfaction
- yield management
- online shopping
- decision making
- information systems
- supply chain
- information quality
- real time
- market share
- job satisfaction
- web services
- service oriented
- business process
- decision support
- end users