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Automatic topic identification for two-level call routing.

John GoldenOwen KimballMan-Hung SiuHerbert Gish
Published in: ICASSP (1999)
Keyphrases
  • web pages
  • automatic identification
  • database
  • data mining
  • fully automatic
  • context sensitive
  • real world
  • social networks
  • knowledge base
  • email
  • topic models
  • service quality
  • topic modeling
  • related topics