Equilibrium in a finite capacity M/M/1 queue with unknown service rates consisting of strategic and non-strategic customers.
S. Srivatsa SrinivasRahul R. MarathePublished in: Queueing Syst. Theory Appl. (2020)
Keyphrases
- service rates
- finite capacity
- queueing model
- queue length
- arrival rate
- steady state
- service times
- state dependent
- asymptotically optimal
- customer classes
- service systems
- single server
- heavy traffic
- stationary distribution
- decision making
- queueing networks
- markov chain
- call center
- parallel computing
- sufficient conditions