Service Co-Creation with the Customer: the Role of Information Systems.
Audrey GracePat FinneganTom ButlerPublished in: ECIS (2008)
Keyphrases
- information systems
- customer service
- customer satisfaction
- service quality
- service requirements
- call center
- information technology
- service times
- service oriented
- web services
- service discovery
- virtual organisations
- social aspects
- user satisfaction
- systems development
- service composition
- customer requirements
- computer systems
- seamless integration
- databases
- customer classes
- management system
- service rates
- business management
- customer support
- service providers
- electronic commerce
- information security
- mobile services
- information services