Exploring Affordances of Business Intelligence & Analytics with regard to Customer-Oriented Work Practices.
Alexander WienekeChristiane LehrerReinhard JungPublished in: PACIS (2016)
Keyphrases
- business intelligence
- case study
- strategic management
- business intelligence systems
- data warehouse
- data warehousing
- predictive analytics
- end users
- decision making
- decision support
- data analysis
- knowledge management
- data mining
- microsoft office
- data warehousing and business intelligence
- big data
- knowledge discovery
- microsoft sql server
- electronic commerce
- business decisions
- sql server
- business information
- strategic decisions
- data sets
- customer service
- business users
- business requirements
- information technology
- cloud computing
- business analytics
- artificial intelligence
- key performance indicators
- object oriented
- collaborative learning