Modeling customer satisfaction from unstructured data using a Bayesian approach.
Mohsen FarhadlooRaymond A. PattersonErik RollandPublished in: Decis. Support Syst. (2016)
Keyphrases
- customer satisfaction
- unstructured data
- structured data
- service quality
- textual data
- big data
- relational databases
- semi structured
- machine learning
- data warehouse
- raw data
- user satisfaction
- artificial intelligence
- image data
- natural language processing
- text mining
- response time
- data model
- data analysis
- case study
- metadata
- information systems
- semi structured data
- data mining