What Do We Know About Usability Evaluation for Chatbots?: A Systematic Mapping Study.
Lucas Vieira de CarvalhoPedro Henrique Dias ValleBhruno Roan LeifheitLuis Jorge Enrique Rivero CabrejosWalter Takashi NakamuraGuilherme Corredato GuerinoRenato De Souza GarciaWilliamson SilvaPublished in: SBSI (2024)