The influence of perceived justice of service recovery on affective and cognitive trust.
Edward Shih-Tse WangLily Shui-Lien ChenPublished in: Int. J. Serv. Stand. (2011)
Keyphrases
- personality traits
- internet shopping
- individual level
- perceived risk
- service quality
- affective computing
- service providers
- meta cognitive
- user acceptance
- cognitive model
- customer satisfaction
- failure recovery
- perceived usefulness
- individual differences
- social influence
- negative impact
- decision making
- mobile services
- user satisfaction
- web services
- information services
- management system
- security services
- cognitive architecture
- cognitive processes
- factors influencing
- information sharing
- social networks
- socio cognitive
- purchase intention
- human computer interaction
- information processing
- electronic commerce
- cognitive science
- service oriented
- computing environments
- trust model
- virtual organization