Business Structure of e-Book Service as a Product Service System: A Game Theoretic Approach.
Nariaki NishinoKeisuke OkudaPublished in: ICServ (2014)
Keyphrases
- service quality
- telecommunications industry
- service providers
- decision making
- enterprise systems
- service oriented
- service delivery
- customer satisfaction
- web services
- customer support
- customer service
- service discovery
- online stores
- mobile services
- data mining
- service composition
- business processes
- end users
- information systems
- book presents
- book covers
- information services
- product information
- steady state
- mission critical
- manufacturing companies