Login / Signup
How Does Firm Scope Depend on Customer Switching Costs? Evidence from Mobile Telecommunications Markets.
Niloofar Abolfathi
Simone Santamaria
Charles Williams
Published in:
Manag. Sci. (2022)
Keyphrases
</>
switching costs
network effects
mobile telecommunications
software vendors
electronic commerce
prior studies
individual level
online services
electronic markets
social networks
technology adoption
pricing strategies
social influence
key factors
market share
multi agent
customer satisfaction