Social Media Cloud Contact Center Using Chatbots.
George SuciuAdrian PasatTeodora UsureluEduard-Cristian PopoviciPublished in: FABULOUS (2019)
Keyphrases
- social media
- cloud computing
- social networking
- social networks
- user generated content
- social media data
- big data
- social interaction
- expert systems
- genetic algorithm
- website
- crisis management
- data center
- online social networks
- public opinion
- database
- cloud computing environment
- virtual machine
- open source
- search algorithm
- image sequences
- real world