Service Modeling: A Model Based Approach for Business and It Alignment.
Vedran HrgovcicWilfrid UtzDimitris KaragiannisPublished in: COMPSAC Workshops (2011)
Keyphrases
- telecommunications industry
- information systems
- service delivery
- business intelligence
- service quality
- web services
- service management
- electronic commerce
- electronic business
- business processes
- service composition
- modeling language
- business process modeling
- customer service
- data mining
- enterprise systems
- south africa
- web service composition
- business applications
- information services