Natural language processing for analyzing online customer reviews: a survey, taxonomy, and open research challenges.
Nadia MalikMuhammad BilalPublished in: PeerJ Comput. Sci. (2024)
Keyphrases
- customer reviews
- natural language processing
- opinion mining
- product reviews
- product features
- information extraction
- sentiment analysis
- customer satisfaction
- machine learning
- online product reviews
- computational linguistics
- text mining
- natural language
- knowledge representation
- artificial intelligence
- information retrieval
- machine translation
- question answering
- free text
- named entity recognition
- wordnet
- real time