Keyphrases
- service management
- service delivery
- service provision
- management system
- service providers
- network management
- incident management
- service platform
- configuration management
- life cycle
- service discovery
- web services
- e government
- user oriented
- service provisioning
- distributed computing systems
- end to end
- enterprise systems
- management policies
- knowledge management
- change management
- information services
- mission critical
- information technology infrastructure
- mobile services
- context awareness
- information systems
- seamless integration
- virtual organisations
- information technology
- end users
- decision support
- service oriented
- service quality