Keyphrases
- knowledge management
- customer knowledge
- web based learning
- electronic commerce
- case study
- knowledge engineering
- organizational learning
- knowledge sharing
- information systems
- tacit knowledge
- information technology
- business intelligence
- software development
- competitive advantage
- software engineering
- customer satisfaction
- decision making
- semantic web
- customer service
- real time tracking
- data sets
- credit card
- call center
- customer behavior
- knowledge resources
- purchase behavior