Customer Information Quality and Knowledge Management: A Case Study Using Knowledge Cockpit.
Jessica HuKuan-Tsae HuangKazashi KuseGeng-Wen SuKo-Yang WangPublished in: IQ (1997)
Keyphrases
- knowledge management
- information quality
- case study
- knowledge engineering
- knowledge sharing
- knowledge management systems
- organizational learning
- customer satisfaction
- domain knowledge
- information systems
- expert systems
- knowledge representation
- knowledge transfer
- electronic commerce
- knowledge acquisition
- success factors
- decision making
- knowledge resources
- ontological engineering
- tacit knowledge
- database
- explicit knowledge
- software engineering
- information technology
- feature selection
- databases