How Do Gain and Discount Functions Affect the Correlation between DCG and User Satisfaction?

Julián Urbano Mónica Marrero

Published in: ECIR (2015)

Keyphrases

user satisfaction
information systems
service quality
customer satisfaction
perceived quality
information quality
user engagement
perceived usefulness
quality attributes
kolmogorov smirnov
website
learning process
structural equation modeling
user perceptions