Customer reviews for demand distribution and sales nowcasting: a big data approach.
Eric Wing Kuen See-ToEric W. T. NgaiPublished in: Ann. Oper. Res. (2018)
Keyphrases
- big data
- customer reviews
- opinion mining
- cloud computing
- data analysis
- data management
- social media
- big data analytics
- vast amounts of data
- data processing
- business intelligence
- customer satisfaction
- knowledge discovery
- product features
- data science
- information processing
- data warehousing
- customer service
- feature selection
- positive and negative
- response time
- text mining
- positive or negative
- association rules
- metadata