Customer Abandonment in Many-Server Queues.
Jim G. DaiShuangchi HePublished in: Math. Oper. Res. (2010)
Keyphrases
- service times
- offered load
- steady state
- single server
- arrival rate
- arrival process
- queue length
- processor sharing
- service rates
- queueing model
- priority queue
- poisson arrivals
- call center
- customer classes
- heavy traffic
- queueing networks
- waiting times
- stationary distribution
- arrival processes
- holding cost
- queueing systems
- fluid model
- state dependent
- retrial queue
- mobile ad hoc networks
- random variables
- special case
- finite capacity
- single server queue
- poisson process
- markov chain
- scheduling problem