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Determinants of computer user expectations and their relationships with user satisfaction: an empirical study.
Randy Ryker
Ravinder Nath
J. Henson
Published in:
Inf. Process. Manag. (1997)
Keyphrases
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user satisfaction
service quality
information systems
customer satisfaction
perceived quality
structural equation modeling
objective measures
user perceptions
perceived usefulness
information quality
search engine
quality attributes
kolmogorov smirnov