Knowledge management in improving business process: an interpretative framework for successful implementation of AI-CRM-KM system in organizations.
Sheshadri ChatterjeeSoumya Kanti GhoshRanjan ChaudhuriPublished in: Bus. Process. Manag. J. (2020)
Keyphrases
- knowledge management
- business process
- business processes
- case study
- process model
- workflow technology
- information systems
- decision making
- information technology
- artificial intelligence
- process improvement
- organizational learning
- business intelligence
- lightweight
- virtual organization
- business process management
- software engineering
- business rules
- web services
- expert systems
- competitive advantage
- e learning
- knowledge management systems
- business process modeling
- workflow model
- real world
- workflow engine
- ws bpel