Positive Online Customer Experience as an Antecedent of the Willingness to Share Information with an E-Commerce Retailer.
Jussi NyrhinenTiina KemppainenMiia GrénmanLauri FrankMarkus MakkonenTerhi-Anna WilskaPublished in: EMCIS (2021)
Keyphrases
- share information
- electronic commerce
- information sharing
- online stores
- supply chain
- positive and negative
- online retailers
- internet usage
- online learning
- customer satisfaction
- public safety
- community members
- product information
- case study
- consumer behavior
- customer loyalty
- social networks
- knowledge sharing
- business models
- group buying
- website
- customer base
- customer preferences