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Integrating Metacognitive and Psychometric Decision-Making Approaches for Bank Customer Loyalty Measurement.

Marjan S. JalaliFernando A. F. FerreiraJoão J. M. FerreiraIeva Meidute-Kavaliauskiene
Published in: Int. J. Inf. Technol. Decis. Mak. (2016)
Keyphrases
  • decision making
  • decision makers
  • customer satisfaction
  • knowledge management
  • multi dimensional