Examining client perceptions of partnership quality and the relationships between its dimensions in an IT outsourcing relationship.
Michael Steven LaneWeng Haan LumPublished in: Australas. J. Inf. Syst. (2010)
Keyphrases
- information technology
- quantitative structure activity
- relationship management
- client server
- higher quality
- information systems
- service providers
- business process
- data quality
- user satisfaction
- quality assessment
- parent child
- attitudes toward
- distributed object
- semantic relationships
- low quality
- data sets
- high quality
- neural network