Designing a BPM for Maximizing Customer Satisfaction in the Absence of Proper Queue Discipline.
Felix BollouNousheen SamuelNaima SamuelPublished in: MSV (2010)
Keyphrases
- customer satisfaction
- service quality
- online shopping
- customer service
- user satisfaction
- customer reviews
- information systems
- internet banking
- software engineering
- marketing strategies
- product design
- core competence
- customer data
- database
- queue length
- electronic commerce
- computer science
- arrival rate
- information quality
- customer support
- data sources
- customer retention