Understanding the consequences of information systems service quality on IS service reuse.
William J. KettingerSung-Hee "Sunny" ParkJeffery SmithPublished in: Inf. Manag. (2009)
Keyphrases
- service quality
- information systems
- customer satisfaction
- service providers
- information quality
- user satisfaction
- online shopping
- electronic commerce
- quality of service
- competitive environment
- conceptual models
- information technology
- competitive advantage
- data mining
- call center
- knowledge management
- response time
- job satisfaction
- technology acceptance
- health care
- decision makers
- expert systems
- web services
- databases