Use cases and personas: uses in service sector simulation development.
Roger McHaneyPublished in: Int. J. Simul. Process. Model. (2008)
Keyphrases
- development process
- queuing systems
- case study
- management system
- knowledge based systems
- service provisioning
- simulation tool
- software engineering
- information processing
- service providers
- development environment
- service quality
- rapid development
- mathematical model
- knowledge base
- mobile robot
- expert systems
- web services