Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms.
Yulin FangIsrar QureshiHeshan SunPatrick McColeElaine RamseyKai H. LimPublished in: MIS Q. (2014)
Keyphrases
- perceived risk
- online marketplaces
- user satisfaction
- perceived usefulness
- negative impact
- continuance intention
- technology acceptance
- online banking
- structural equation modeling
- online consumer
- behavioral intention
- user acceptance
- online learning
- consumer trust
- online gaming
- theoretical and practical implications
- customer loyalty
- online stores
- service quality
- factors affecting
- customer satisfaction
- independent variables
- theory of planned behavior
- internet shopping
- information systems
- social influence
- website design
- technology acceptance model
- consumer behavior
- empirically tested
- subjective norm
- technology adoption
- distance learning
- purchase intention
- higher education
- electronic commerce