Using a model of the performance measures in Soft Systems Methodology (SSM) to take action: a case study in health care.

Kathy Kotiadis Antuela A. Tako Etiënne A. J. A. Rouwette Christos Vasilakis J. Brennan P. Gandhi H. Wegstapel F. Sagias P. Webb

Published in: J. Oper. Res. Soc. (2013)

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