Using a model of the performance measures in Soft Systems Methodology (SSM) to take action: a case study in health care.
Kathy KotiadisAntuela A. TakoEtiënne A. J. A. RouwetteChristos VasilakisJ. BrennanP. GandhiH. WegstapelF. SagiasP. WebbPublished in: J. Oper. Res. Soc. (2013)