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When should chatbots express humor? Exploring different influence mechanisms of humor on service satisfaction.
Yuguang Xie
Changyong Liang
Peiyu Zhou
Junhong Zhu
Published in:
Comput. Hum. Behav. (2024)
Keyphrases
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service quality
customer satisfaction
service oriented
cognitive processes
web services
social networks
end users
service providers
computational models
search engine
information systems
case study
human subjects
user satisfaction
information services
service composition