Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia.
Ralf PlattfautThomas KohlbornSara HofmannDaniel BeverungenBjörn NiehavesMichael RäckersJörg BeckerPublished in: HICSS (2013)
Keyphrases
- quantitative analysis
- e government
- federal government
- customer preferences
- public sector
- electronic government
- qualitative analysis
- government services
- digital government
- public administration
- qualitative and quantitative analysis
- developing countries
- qualitative evaluation
- service delivery
- government agencies
- government organizations
- knowledge management
- governmental organizations
- inter organizational
- united states
- information sharing
- national level
- public institutions
- secure information sharing