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Misreading of consumer dissatisfaction in online product reviews: Writing style as a cause for bias.
Michael Antioco
Kristof Coussement
Published in:
Int. J. Inf. Manag. (2018)
Keyphrases
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online product reviews
writing style
opinion mining
sentiment classification
customer reviews
sentiment analysis
syntactic features
text classification
user satisfaction
product reviews
word level
cross domain
sentence level