Benefits sought by citizens and channel attitudes for multichannel payment services: Evidence from Italy.
Lucio LambertiMichele BenedettiShan ChenPublished in: Gov. Inf. Q. (2014)
Keyphrases
- cross channel
- service delivery
- government services
- e government
- multi channel
- public services
- mobile payment
- single channel
- web services
- governmental organizations
- life cycle
- electronic payment
- government agencies
- end to end
- online services
- ubiquitous computing
- service discovery
- service oriented
- service composition
- public administration
- service providers
- information systems
- payment systems
- electronic commerce
- cost efficient
- communication channels
- multimedia services
- attitudes toward
- federal agencies
- information services