Research on Predictive Dialing System Based on Distributed Call Center.

Linhai Qi Suxia Ma Keqin Liu

Published in: SERA (2006)

Keyphrases

call center
agent technology
service level
asymptotically optimal
arrival rate
service quality
distributed systems
customer service
service systems
queue length
peer to peer
multi agent
heavy traffic
queueing model
multi agent systems
cooperative
machine learning
steady state
supply chain
database systems
fluid model