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A Markovian Model of a Call Center with Time Varying Arrival Rate and Skill Based Routing.

Jaroslaw BylinaBeata BylinaAndrzej ZolaTomasz Skaraczynski
Published in: CN (2009)
Keyphrases
  • arrival rate
  • call center
  • probabilistic model
  • asymptotically optimal
  • poisson process
  • queueing model
  • information systems
  • service level
  • state dependent