Modeling social services performance: a four-stage DEA approach to evaluate fundraising efficiency, capacity building, service quality, and effectiveness in the nonprofit sector.
Alexandra Medina-BorjaKonstantinos P. TriantisPublished in: Ann. Oper. Res. (2014)
Keyphrases
- service quality
- user satisfaction
- service providers
- customer satisfaction
- electronic commerce
- incident management
- quality of service
- information quality
- online shopping
- competitive advantage
- job satisfaction
- call center
- social networking
- data envelopment analysis
- database
- social networks
- real time
- social interaction
- higher education
- linear programming
- end users
- web services
- databases
- dea model
- dea models