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Unified Knowledge Prompt Pre-training for Customer Service Dialogues.
Keqing He
Jingang Wang
Chaobo Sun
Wei Wu
Published in:
CIKM (2022)
Keyphrases
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customer service
training set
domain knowledge
knowledge representation
knowledge base
expert systems
real time
knowledge acquisition
knowledge sharing
neural network
web services
database systems
training data
bayesian networks
customer behavior