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Painsight: An Extendable Opinion Mining Framework for Detecting Pain Points Based on Online Customer Reviews.
Yukyung Lee
Jaehee Kim
Doyoon Kim
Yookyung Kho
Younsun Kim
Pilsung Kang
Published in:
WASSA@ACL (2023)
Keyphrases
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opinion mining
customer reviews
product reviews
sentiment analysis
online product reviews
product features
topic modeling
customer satisfaction
sentiment classification
language model
reinforcement learning
information extraction