Distributing Periodic Workload Uniformly Across Time to Achieve Better Service Quality.

Jaeyong Koh Kihan Kim Heonshik Shin

Published in: IPPS/SPDP Workshops (1999)

Keyphrases

service quality
customer satisfaction
user satisfaction
service providers
electronic commerce
online shopping
quality of service
information systems
call center
website
end users
information quality
incident management