Predicting airline customers' recommendations using qualitative and quantitative contents of online reviews.
Praphula Kumar JainArjav PatelSaru KumariRajendra PamulaPublished in: Multim. Tools Appl. (2022)
Keyphrases
- qualitative and quantitative
- online reviews
- sentiment analysis
- quantitative and qualitative
- call center
- opinion mining
- temporal reasoning
- qualitative information
- sentiment classification
- recommender systems
- online consumer reviews
- customer satisfaction
- product reviews
- physical systems
- user preferences
- qualitative models
- recommendation systems
- product features
- data analysis