What constitutes excellent user experience in online consumers' return services?
Jingwen ChenYan MaPublished in: Int. J. Serv. Technol. Manag. (2020)
Keyphrases
- user experience
- mobile services
- end users
- mobile applications
- online advertising
- online services
- user studies
- user behavior
- user interface
- user interaction
- user engagement
- emerging technologies
- future internet
- information goods
- service providers
- internet usage
- service oriented
- web services
- product information
- shopping behavior
- marketing campaigns
- context aware
- m learning
- ubiquitous computing
- online retailers
- information services