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The influence of workload and civility of treatment on the perpetration of email incivility.
Lori Francis
Camilla M. Holmvall
Laura E. O'Brien
Published in:
Comput. Hum. Behav. (2015)
Keyphrases
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email
spam filtering
text mining
response time
instant messaging
electronic mail
email messages
enron email
email classification
communication tools
anti spam
spam detection
communication medium
mailing lists
data sets
case study
data mining