Telco services for end customers: European Perspective.
Antonio Sánchez-EsguevillasBelén CarroStefan WesnerPublished in: IEEE Commun. Mag. (2008)
Keyphrases
- service providers
- european project
- customer service
- cost efficient
- customer satisfaction
- web services
- business opportunities
- potential customers
- service oriented
- service management
- service quality
- mobile services
- service discovery
- end users
- ubiquitous computing
- customer support
- marketing campaigns
- context aware
- mobile applications
- market segments
- website
- service composition
- content providers
- information services
- service systems