The Multisensory Effects of Atmospheric Cues on Online Shopping Satisfaction.

So-Jeong Kim Dong-Hee Shin

Published in: HCI (21) (2016)

Keyphrases

online shopping
customer satisfaction
service quality
satisfaction degree
individual differences
online consumer
consumer behavior
shopping behavior
personal information
mobile commerce
databases
user satisfaction
service providers
high level
product descriptions
real time
competitive advantage
process control