Using Qualitative Research Methods in the Subject- Oriented Business Process Analysis: The Voice of the Community in a Social Media Driven Open Innovation Management Process in the Financial Service Industry.
Jürgen HirschTorsten GreinerPublished in: S-BPM ONE (2013)
Keyphrases
- business process
- process model
- business processes
- business process management
- process improvement
- business process modeling
- social media
- case study
- ws bpel
- process execution
- business process models
- workflow technology
- web services
- process management
- business requirements
- business users
- service oriented
- information management
- service providers
- artificial intelligence