An ODP enterprise specification of customer service management for connectivity services.

Michael Langer Michael Nerb

Published in: EDOC (1999)

Keyphrases

service management
customer support
business management
service delivery
virtual enterprise
network management
context awareness
multi tier
end to end
electronic commerce
customer service
ambient intelligence
life cycle
data mining
mobile agents
loosely coupled
context aware
e government
end users
web services