Using Social Media for E-government Services: A Service-level Perspective of Citizen Adoption.
Xiao JiangShuqin ZhangPublished in: ICIEI (2023)
Keyphrases
- service level
- social media
- e government
- supply chain
- lead time
- call center
- total cost
- inventory models
- social networks
- big data
- user generated content
- service systems
- social media data
- logistics service
- social media platforms
- information systems
- planning horizon
- inventory policy
- public transportation
- service requirements
- relationship management