Impacts of Logistics Service Performance through IT on Overall Tourist Satisfaction and Loyalty.
Nicole Hui-Chung LiangBrian J. CorbittKonrad Janusz PeszynskiPublished in: ECIS (2008)
Keyphrases
- customer satisfaction
- logistics service
- service quality
- supply chain
- service level
- customer loyalty
- online shopping
- user satisfaction
- competitive advantage
- potential customers
- expert systems
- data mining
- customer retention
- user information satisfaction
- data sets
- digital libraries
- artificial intelligence
- neural network