The Enabling States Approach: Designing Usable Telecommunications Services.
Paul F. ByerleyJon MayAndy WhitefieldIan DenleyPublished in: IEEE J. Sel. Areas Commun. (1991)
Keyphrases
- telecommunications networks
- service oriented
- web services
- service providers
- service composition
- location aware
- service discovery
- initial state
- end users
- information services
- ubiquitous computing
- customer service
- database
- building blocks
- service quality
- markov chain
- location information
- finite state machines
- data management
- database systems
- databases
- service management
- telecommunications industry
- data sets